1jee Privacy Policy – How We Protect Your Data

01 Overview

1jee is an online gaming platform built specifically for players in Pakistan. We operate this platform and act as the data controller for all personal information collected through it. "Personal data" means any information that can identify you, either on its own or in combination with other data we hold.

We only collect the data that is genuinely needed to operate your account, process your transactions and keep the platform secure. We do not collect data for its own sake, and we do not sell your personal information to third-party marketers.

02 Data We Collect

The following categories of data are collected when you use 1jee:

We do not collect sensitive personal data such as biometric information, religious beliefs or political views. If identity verification is required, document images are processed for verification purposes only and not retained longer than necessary.

03 How We Use Your Data

Your personal data is used for the following purposes:

• Account management: creating, maintaining and securing your 1jee account.
• Identity verification: confirming that you are who you say you are and that you meet the age requirement of 18+.
• Transaction processing: handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards securely and accurately.
• Fraud prevention: detecting unusual account activity, preventing unauthorised access and protecting against financial fraud.
• Customer support: responding to your queries and resolving disputes effectively.
• Platform improvement: understanding how players use 1jee so we can improve the experience — game performance, payment flow, mobile usability and content relevance.
• Responsible gaming: monitoring usage patterns to identify signs of problematic behaviour and to facilitate self-exclusion where requested.
• Legal compliance: meeting record-keeping and financial audit requirements applicable to platform operators.

We do not use your data for automated decision-making that produces significant legal effects without human review. Promotional communications are only sent where you have not opted out. You can update communication preferences through your account settings or by contacting support.

04 Payment Information

All financial transactions on 1jee are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is handled through secure payment processing infrastructure.

• Full card numbers are never stored on 1jee's systems. Payment processing is handled by payment providers who maintain their own security standards.
• Mobile wallet identifiers (JazzCash and Easypaisa account numbers) are stored only in association with your 1jee account for the purpose of routing withdrawals correctly.
• Transaction records are retained for audit and dispute resolution purposes in accordance with the retention periods set out in Section 7.
• You must only use payment accounts registered in your own name. Third-party payment methods are not accepted.

05 Cookies and Tracking

1jee uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use it. Cookies are small text files stored on your device by your browser.

The main types of cookies used on 1jee:

• Essential cookies: required for the platform to function — these include session management, login persistence and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to understand how players navigate the platform — which pages are visited, how long sessions last, what devices are used. This data is aggregated and anonymised.
• Preference cookies: store your platform settings such as language preference and display options so you do not have to reset them each session.

Third-party advertising cookies are not used on 1jee. You can manage or block non-essential cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally.

06 Sharing Your Data

1jee does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: transaction data is shared with the relevant payment providers — JazzCash, Easypaisa, Raast, card networks and bank partners — solely for the purpose of processing your transactions.
• Identity verification services: where third-party verification tools are used to confirm identity documents, the relevant data is shared with those services under confidentiality agreements.
• Fraud prevention and security: in cases of suspected fraud, money laundering or account abuse, data may be shared with fraud detection services or relevant authorities where legally required.
• Legal obligations: if we receive a legally valid request from a competent authority requiring disclosure of specific data, we will comply with that request to the extent required by law.
• Platform service providers: companies that help us operate the technical infrastructure of 1jee — hosting, analytics, support tooling — may process data on our behalf under strict contractual data protection terms.

In every case where data is shared with a third party, it is shared only to the minimum extent necessary for the stated purpose.

07 How Long We Keep Your Data

We retain personal data only for as long as it is needed for the purpose it was collected, or as long as required for legal and audit compliance. The following retention periods apply:

• Account data: retained for the lifetime of your account and for 5 years following account closure, to allow for dispute resolution and audit purposes.
• Transaction records: retained for a minimum of 5 years from the date of each transaction in line with financial record-keeping requirements.
• Identity verification documents: retained only as long as required to complete verification, then deleted unless a longer retention period is mandated by applicable law.
• Support communications: retained for 2 years from the date of the last communication in any given support thread.
• Usage and analytics data: anonymised aggregated data may be retained indefinitely; individually identifiable usage data is deleted or anonymised within 12 months of your account being closed.

When data is no longer needed and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you.

08 Security Measures

Protecting your personal data is a core operational priority at 1jee. We implement technical and organisational security measures proportionate to the sensitivity of the data we hold:

• Encryption in transit: all data transmitted between your device and 1jee servers is encrypted using TLS (Transport Layer Security). You can confirm this by checking for the padlock icon in your browser address bar.
• Encryption at rest: sensitive data stored on our servers — including payment references and identity information — is encrypted at rest.
• Access controls: access to personal data within 1jee's systems is restricted to staff and systems that have a specific operational need for it. Access is logged and reviewed.
• Session security: your account session is protected by secure tokens that expire after a period of inactivity. Suspicious login attempts from unfamiliar locations are flagged for review.
• Regular security reviews: our systems and processes are reviewed periodically to identify and address potential vulnerabilities.

While we take these measures seriously, no online system can guarantee absolute security. You also play a role in keeping your account secure — choose a strong, unique password for your 1jee account and do not share your login credentials with anyone.

09 Your Rights Over Your Data

As a registered player on 1jee, you have the following rights with respect to your personal data:

• Right to access: you may request a copy of the personal data 1jee holds about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: if any of your personal data is inaccurate or out of date, you can update most information directly within your account settings, or contact support for assistance.
• Right to deletion: you may request that we delete your personal data. Note that we may be required to retain certain data for legal, audit or fraud prevention purposes even after an account is closed — in which case we will explain what we are retaining and why.
• Right to restrict processing: in certain circumstances you may ask us to limit how your data is used while a concern or dispute is being resolved.
• Right to withdraw consent: where we rely on your consent to process data for a specific purpose — such as marketing communications — you can withdraw that consent at any time.

To exercise any of these rights, contact support at [email protected]. We may ask you to verify your identity before actioning a data request, to ensure that no one else can access or delete your information on your behalf.

10 Minors and Age Verification

1jee is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification may be requested at any point during account use, particularly before processing a first withdrawal or when account activity raises a flag during review.

If we become aware that personal data has been submitted by a person under 18, that account will be suspended and the data deleted in accordance with our obligations. Any balance held in such an account will be handled in line with our Terms and Conditions.

If you are a parent or guardian and believe a minor has created an account on 1jee using false age information, please contact us immediately at [email protected] so we can investigate and close the account.

11 Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, how we process data, or in response to legal or regulatory developments. When material changes are made, the updated policy will be published on this page with a revised date shown at the top.

For significant changes that meaningfully affect how your data is used, we will make reasonable efforts to notify active registered players through on-platform notifications. Your continued use of 1jee after any update constitutes acceptance of the revised policy. If you disagree with changes, you may request account closure by contacting support.

12 Contact Us

If you have any question about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your information has been handled, please reach out to the 1jee support team. We take privacy queries seriously and will respond promptly.